SugrivaX ERP Subcription Agreement

SugrivaX ERP Subscription Agreement

Note: Version 1 - 13 October 2025

By subscribing to the SugrivaX ERP services (the “Services”) provided by Hoysala International Growth Hub (collectively, “Hoysala International Growth Hub”) in relation to SugrivaX ERP (the “Software”), which is hosted exclusively on Hoysala International Growth Hub’s Cloud Platform (the “Cloud Platform”), you (the “Customer”) agree to be bound by the following terms and conditions (the “Agreement”).

1   Term of the Agreement

The duration of this Agreement (the “Term”) shall be specified in writing at the time of execution of this Agreement, commencing on the date of execution. The Agreement will automatically renew for an equal Term unless either party provides written notice of termination at least 30 days prior to the end of the current Term.

1.1  Updates to the Agreement

Hoysala International Growth Hub (“Provider”), operating under the brand SugrivaX ERP, reserves the right to update, modify, or amend this Subscription Agreement at any time. The latest version will be posted at

https://www.hoysalainternational.com/blog/sugrivax-erp-6/sugrivax-erp-subscription-agreement-134

It is the Customer’s responsibility to review this Agreement periodically. Continued use of the SugrivaX ERP platform after any update constitutes acceptance of the revised Agreement.

2   Definitions

User Any user account designated as active in the SugrivaX ERP software, with access to creation and/or editing functionalities. Deactivated user accounts and accounts used by external parties (or systems) that only have limited access through portal facilities (referred to as “Portal Users”) are not counted as Users.

Module A “Module” refers to a standardized functional component of the SugrivaX ERP software, designed to handle a specific business process. SugrivaX ERP includes 40 standard modules as part of the subscription.

Custom Module A “Custom Module” refers to any modification, enhancement, or new functionality developed outside the 40 standard modules of SugrivaX ERP. These customizations may be requested by the Customer and developed by Hoysala International Growth Hub or its authorized partners. Custom Modules are subject to separate charges and are not included in the standard subscription.

Covered Custom Module: A “Covered Custom Module” is a Custom Module for which the Customer opts to pay a maintenance fee to receive ongoing support, upgrades, and bug-fixing services from Hoysala International Growth Hub. A Covered Extra Module is an Extra Module for which the Customer chooses to pay a maintenance fee in order to get support, upgrade, and bug fixing services.

Bug A “Bug” is any failure of the Software or a Covered Custom Module that causes a complete stoppage, error traceback, or security breach, and is not directly caused by incorrect installation, misconfiguration, or misuse by the Customer. Non-compliance with specifications or expected behavior may be considered a Bug at the discretion of Hoysala International Growth Hub, typically when the Software does not produce the results or performance it was designed to deliver, or when a country-specific feature no longer meets legal or regulatory requirements.

Covered Versions This Agreement covers the current version of SugrivaX ERP, including all 40 standard modules, as provided under the chosen subscription model.

Subscription Plan A Subscription Plan defines the access to all 40 standard modules of SugrivaX ERP, cloud hosting, and support services, as provided under the chosen model. Any additional customizations requested by the Customer beyond the standard modules may incur separate charges. The details of the selected Subscription Plan are specified in writing at the conclusion of this Agreement.

Customer Data means all electronic data, content, and information submitted by the Customer or its Users to the Software or otherwise provided to Hoysala International Growth Hub in connection with the Services, including any output generated therefrom.

3   Access to the Software

The Customer may use SugrivaX ERP hosted exclusively on Hoysala International Growth Hub’s Cloud Platform. The Cloud Platform is fully managed and maintained by Hoysala International Growth Hub, and is accessed remotely by the Customer.

For the duration of this Agreement, Hoysala International Growth Hub grants the Customer a non-exclusive, non-transferable license to use (execute, modify, execute after modification) the SugrivaX ERP software, as defined under this Agreement.

The Customer agrees to take all necessary measures to guarantee the unmodified execution of the part of the Software that verifies the validity of the SugrivaX ERP usage and collects system statistics for that purpose, including but not limited to the running of an instance, the number of Users, and the usage of modules.

Hoysala International Growth Hub commits not to disclose individual or named figures to third parties without the consent of the Customer, and to handle all collected data in compliance with its official Privacy Policy, published at www.hoysalainternational.com/SugrivaXprivacy.

Upon expiration or termination of this Agreement, this license is revoked immediately, and the Customer agrees to cease using SugrivaX ERP and the Cloud Platform.

Should the Customer breach the terms of this section, the Customer agrees to pay Hoysala International Growth Hub an extra fee equal to 300% of the applicable list price for the actual number of Users.

4   Services

4.1  Bug Fixing Service

For the duration of this Agreement, Hoysala International Growth Hub provides 24/7 support via email and phone. Basic support shall include an initial response within 48 hours of the Customer’s submission, and a resolution within 72 hours, unless the issue requires extended technical development.

Hoysala International Growth Hub commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate support channels (including the official support email, phone numbers, or Customer Help Desk provided at the time of onboarding). Support requests must be properly documented with sufficient details to enable issue reproduction

As soon as the Bug is fixed, an appropriate remedy or update will be communicated to the Customer. In some cases, Customers may be required to apply available updates or patches provided by Hoysala International Growth Hub in order to fully resolve the Bug.

Hoysala International Growth Hub ensures that any Bugs fixed will be resolved in the current release of SugrivaX ERP and will remain stable across future updates or enhancements.

Both parties acknowledge that, as specified in the Software License and the 7.3 Limitation of Liability section of this Agreement, Hoysala International Growth Hub cannot be held liable for Bugs in the Software that are caused by:

• improper Customer use,
• unauthorized customizations by third parties, or
• external integrations not supported by Hoysala International Growth Hub.

4.2  Security Updates Service

For the duration of this Agreement, Hoysala International Growth Hub commits to providing security updates for all Covered Versions of the Software (excluding Extra Modules) whenever a security Bug is discovered. All such updates will be applied directly within the hosted environment managed by Hoysala International Growth Hub to ensure continuous protection for the Customer.

In the event of a security Bug:

• Hoysala International Growth Hub will notify the Customer of the nature of the Bug, its potential impacts, and the remedy being implemented.
• Security fixes, patches, or upgrades will be deployed by Hoysala International Growth Hub within the hosting infrastructure to minimize risk and disruption.

Both parties acknowledge that any information relating to discovered security Bugs and their resolution shall be treated as Confidential Information as described in Section 6.4 Confidentiality.

Cloud Platform

Hoysala International Growth Hub commits to applying security remedies for any security Bug discovered in the Software hosted on the Hoysala International Growth Hub Cloud Platform, across all systems under its control, as soon as the remedy is available.

All updates and patches will be deployed automatically by Hoysala International Growth Hub, without requiring any manual action from the Customer.

4.3  Upgrade Services

Upgrade Service for the Software

For the duration of this Agreement, the Customer may submit upgrade requests through the official support channels of Hoysala International Growth Hub, in order to convert a database of the Software to the most recent Covered Version (the “Target Version”).

Since the Software is delivered exclusively through the Hoysala International Growth Hub Cloud Platform, all upgrades are initiated and processed directly within the Cloud Platform. No data upload or manual intervention by the Customer is required.

The Upgrade Service is limited to:

1. The technical conversion and adaptation of the Customer’s database to ensure compatibility with the Target Version.

2. The correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version.

3. The conversion of the source code and data of Covered Extra Modules for compatibility with the Target Version.

It is the Customer’s responsibility to review and validate the upgraded database in order to detect any Bugs, evaluate the impact of changes and new features implemented in the Target Version, and adapt any third-party extensions or non-Covered Extra Modules that were installed prior to the upgrade.

Customers may request multiple upgrade attempts for a database until an acceptable result is achieved.

4.4  Cloud Hosting Services

For the duration of this Agreement, Hoysala International Growth Hub commits to providing the following Cloud Hosting Services to the Customer:

•  Choice of multiple hosting regions (minimum three, including Europe, America, and Asia/Pacific).
• Hosting in Tier-III or equivalent data centers, with a minimum of 99.9% network uptime.
• Grade A SSL (HTTPS) encryption for all communications.
• Fully automated and verified backups, securely replicated across multiple regions.
• A comprehensive Disaster Recovery Plan, tested and reviewed on a regular basis.

The detailed terms of Cloud Hosting Services, including uptime commitments and exclusions, are described in the Service Level Agreement (SLA) section of this Agreement. https://www.hoysalainternational.com/blog/sugrivax-erp-6/service-level-agreement-sugrivax-erp-136

4.5  Support Services

Scope

For the duration of this Agreement, the Customer may open an unlimited number of support tickets at no additional cost, strictly for the following purposes:

• Reporting Bugs (as defined under the 4.1 Bug Fixing Service).
• Requesting guidance and assistance regarding the use of standard features of the Software and Covered Extra Modules.

Requests that fall outside the scope of this Agreement—such as inquiries related to development, customizations, or third-party integrations—may require a separate service agreement.

In cases where the classification of a request is unclear, Hoysala International Growth Hub reserves the right to determine, at its sole discretion, whether the request is covered under this Agreement.

Availability

Support tickets may be submitted by the Customer through the following official channels provided by Hoysala International Growth Hub:

• The dedicated support email address and phone number communicated to the Customer and listed in the invoice.

Only one dedicated email and phone number will be assigned per Customer account. All support requests must be submitted via the designated email. Phone support shall be used only in cases of emergencies or when an existing ticket remains unresolved within the specified timeframe.

All support channels operate 24/7, and tickets will be handled in accordance with the Service Level Commitments — with an initial response within 48 hours and issue resolution within 72 hours.

4.6  Working with Hoysala International Growth Hub

For Bug Fixes, Support, and Upgrade Services, the Customer will work directly with Hoysala International Growth Hub as the sole provider and point of contact.

Hoysala International Growth Hub does not authorize or rely on third-party partners to deliver covered services under this Agreement. All services related to the Software and Covered Extra Modules are provided exclusively through the Hoysala International Growth Hub Cloud Platform and official support channels.

This ensures:

• A direct relationship between the Customer and Hoysala International Growth Hub.
• End-to-end accountability for support, upgrades, and bug handling.
• Consistent service quality and security, without reliance on subcontractors.

5   Charges and Fees

5.1  Standard charges

The standard charges for the Hoysala International Growth Hub ERP subscription (“SugrivaX ERP”) and associated Services are determined based on:

• The number of authorized Users under the Customer’s account; and
• The Subscription Plan and Service Scope mutually agreed upon in writing at the time of contracting.

All pricing details are communicated directly to the Customer through a formal quotation or order confirmation and are not published publicly.

If, during the Term of this Agreement, the Customer adds additional Users, activates new modules, or upgrades to a higher-tier plan, the Customer agrees to pay the applicable pro-rata fees based on the prevailing pricing schedule in effect at the time of such change.

Charges for optional or custom-developed (“Covered Extra”) Modules shall be based on the agreed scope of work and technical requirements. Where ongoing maintenance for such modules is opted for, a separate maintenance fee may apply as mutually agreed in writing.

In cases where a Covered Extra Module has not been under maintenance coverage for the preceding twelve (12) months, Hoysala International Growth Hub reserves the right to charge a one-time reinstatement fee to cover the maintenance gap.

5.2  Renewal charges

Upon renewal, as described in Section 1 (Term of the Agreement), the Customer’s subscription will continue at the same annual pricing as the initial subscription, as per the official Annual Subscription and Renewal Pricing Schedule of Hoysala International Growth Hub in effect at the time of renewal.

All renewal charges include full access to all ERP modules, cloud hosting, and 24/7 support.

5.3  Taxes

All fees and charges under this Agreement are exclusive of any applicable taxes, duties, levies, or governmental charges (“Taxes”).

For exports from India, no Goods and Services Tax (GST) shall apply. If the Customer’s jurisdiction imposes import duties, value-added tax (VAT), withholding tax, or similar charges, the Customer shall be solely responsible for reporting and paying such Taxes.

Where Hoysala International Growth Hub is legally required to collect and remit Taxes on behalf of the Customer, such amounts shall be invoiced in addition to the fees and charges and shall be payable by the Customer.

5.4 Gross-Up

If any applicable law requires the Customer to withhold or deduct taxes from any payment under this Agreement, the Customer shall increase the payment so that Hoysala International Growth Hub receives the full amount it would have received had no such withholding or deduction been required.

6   Conditions of Services

6.1  Customer Obligations

The Customer agrees to:

•  Pay Hoysala International Growth Hub all applicable charges for the Services under this Agreement, in accordance with the payment conditions specified at the time of signing the contract.
• Immediately notify Hoysala International Growth Hub if the actual number of Users exceeds the number specified in the Agreement, and in such cases, pay the applicable additional fees as described in Section 5.1 Standard Charges.
• Take all measures necessary to ensure the authorized and unmodified use of the Software on the Hoysala International Growth Hub Cloud Platform, as described in Section 3 Access to the Software.
• Appoint one (1) dedicated Customer contact person for the entire duration of the Agreement, and notify Hoysala International Growth Hub promptly in writing if there is any change to this primary point of contact.

When using the Cloud Platform, the Customer further agrees to:

• Take all reasonable measures to keep their user accounts secure, including creating strong passwords and not sharing login credentials.
• Use the Hosting Services in a reasonable manner, strictly avoiding any illegal, abusive, or harmful activities.
• Comply at all times with the Acceptable Use Policy of Hoysala International Growth Hub, which will be published and updated from time to time on its official website. https://www.hoysalainternational.com/blog/sugrivax-erp-6/sugrivax-cloud-acceptable-use-policy-aup-135

6.2  No Soliciting or Hiring

Except with the prior written consent of the other party, neither party (including its affiliates and representatives) shall, directly or indirectly, solicit, recruit, or offer employment to any employee of the other party who is materially involved in providing or using the Services under this Agreement. This restriction shall apply during the Term of this Agreement and for twelve (12) months following its termination or expiration.

In the event of a breach of this section that results in the termination of such employee’s employment with the non-breaching party, the breaching party shall pay the non-breaching party liquidated damages in the amount of INR 10,00,000 (Rupees Ten Lakhs only) or INR 15,00,000 (Rupees Fifteen Lakhs only), depending on the level of engagement of the employee, as a genuine pre-estimate of the losses likely to be suffered and not as a penalty.

6.3  Publicity

Neither party shall use the name, logo, or trademarks of the other party in any marketing materials, press releases, websites, or promotional communications without the prior written consent of the other party. Such consent may be withheld at the sole discretion of the granting party. Any permitted use shall be non-transferable, non-exclusive, royalty-free, and limited to the specific purpose and duration approved in writing.

6.4  Confidentiality

Definition of “Confidential Information”: All information disclosed by a party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.This includes, without limitation, information regarding business operations, products, developments, trade secrets, know-how, personnel, customers, and suppliers.

The Receiving Party shall protect all Confidential Information received during the Term of this Agreement using at least the same degree of care it uses to protect its own confidential information, but not less than reasonable care.

The Receiving Party may disclose Confidential Information only if required by law, provided that it gives the Disclosing Party prior notice of such compelled disclosure to the extent legally permissible.

6.5  Data Protection

For the purposes of this Agreement, the terms “Personal Data”, “Data Principal”, and “Processing” shall have the meanings assigned under the Digital Personal Data Protection Act, 2023, and any other applicable data protection or privacy legislation governing the collection, processing, storage, and transfer of personal data (collectively referred to as “Data Protection Legislation”).

The Parties acknowledge that they may process data originating from multiple jurisdictions and, where applicable, shall ensure compliance with relevant cross-border data protection and transfer laws, including but not limited to the General Data Protection Regulation (GDPR) of the European Union, the UK Data Protection Act, and other regional or national frameworks applicable to the data subjects involved.

Processing of Personal Data

The parties acknowledge that the Customer’s database may contain Personal Data, for which the Customer is the Controller. Hoysala International Growth Hub may process such data only as instructed by the Customer in connection with the Services under this Agreement (e.g., Cloud Hosting Services, Database Upgrade Services, or any other service that involves processing the Customer’s database).

Hoysala International Growth Hub commits to:

1. Processing Personal Data only in accordance with Customer instructions and solely for the purpose of providing the Services under this Agreement, except where required by law, in which case prior notice will be given to the Customer wherever legally permissible.

2. Ensure that all personnel authorized to process Personal Data have committed to confidentiality.

3. Implement and maintain appropriate technical and organizational measures to protect Personal Data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

4. Forward promptly to the Customer any Data Protection request submitted regarding the Customer’s database.

5. Notify the Customer promptly upon becoming aware of any accidental, unauthorized, or unlawful processing, disclosure, or access to Personal Data.

6. Notify the Customer if, in Hoysala International Growth Hub’s opinion, processing instructions violate applicable Data Protection Legislation.

7. Make available to the Customer all information reasonably necessary to demonstrate compliance with Data Protection Legislation and allow reasonable cooperation with audits, inspections, or assessments conducted or mandated by the Customer.

8. Permanently delete all copies of the Customer’s database in Hoysala International Growth Hub’s possession, or return such data at the Customer’s choice, upon termination of this Agreement, unless retention is required by law. In such cases, Hoysala International Growth Hub will process the Personal Data solely for the purposes and duration required by law.

The Customer agrees to provide accurate contact information at all times to enable Hoysala International Growth Hub to communicate regarding Data Protection matters

Where applicable, Hoysala International Growth Hub shall also comply with any mandatory data protection laws in the Customer’s jurisdiction, to the extent such laws apply to the Services.

Subprocessors

The Customer acknowledges that, to provide the Services, Hoysala International Growth Hub may engage third-party service providers (Subprocessors) to process Personal Data. Hoysala International Growth Hub will ensure that all Subprocessors comply with Data Protection Legislation and enter into contracts providing equivalent guarantees for the protection of Personal Data.

6.6  Termination

In the event that either Party fails to fulfill any of its obligations under this Agreement, and such breach is not remedied within 30 calendar days from the date of written notice, the non-breaching Party may terminate this Agreement immediately.

Further, Hoysala International Growth Hub may terminate the Agreement immediately if the Customer fails to pay the applicable fees for the Services within 21 days following the due date specified on the corresponding invoice, after a minimum of three reminders.

Surviving Provisions: The sections on 6.4 Confidentiality, 7.2 Disclaimers, 7.3 Limitation of Liability, and 8 General Provisions will continue to remain in effect following any termination or expiration of this Agreement.

7   Warranties, Disclaimers, Liability

7.1  Warranties

The Software is owned by the Original Vendor, who holds all copyright and intellectual property rights. All software libraries required to use the Software are available under licenses compatible with the Software’s license.

For the duration of this Agreement, Hoysala International Growth Hub, as a white-label channel partner, commits to using commercially reasonable efforts to provide the Services in accordance with generally accepted industry standards, provided that:

• The Customer’s computing systems are in good operational order; and
• For any self-hosted or partner-hosted deployments, the Software is installed in a suitable operating environment.

External Contributions: Any external contributions are covered under appropriate agreements with the Original Vendor, granting rights for use as part of the Software.

•  The Customer provides adequate troubleshooting information required by Hoysala International Growth Hub to identify, reproduce, and address problems;
• All amounts due to Hoysala International Growth Hub have been paid.

The Customer’s sole and exclusive remedy, and Hoysala International Growth Hub’s only obligation for any breach of this warranty, is for Hoysala International Growth Hub to resume the execution of the Services at no additional charge.

7.2  Disclaimers

Except as expressly provided herein, neither party makes any warranty of any kind, whether express, implied, statutory, or otherwise. Each party specifically disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.

Hoysala International Growth Hub does not warrant that the Software complies with any local or international law or regulations.

7.3  Limitation of Liability

To the maximum extent permitted by applicable law, the aggregate liability of each party, together with its affiliates, arising out of or in connection with this Agreement shall not exceed fifty percent (50%) of the total fees actually paid by the Customer under this Agreement during the twelve (12) months immediately preceding the event giving rise to the claim. Multiple claims shall not increase this limitation.

In no event shall either party or its affiliates be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of revenue, profits, savings, business opportunities, anticipated benefits, or data, or for any costs of business interruption, delay, or standstill, whether in contract, tort, or otherwise, even if advised of the possibility of such damages or if any remedy fails of its essential purpose. 

The foregoing limitations shall not apply to: (i) a party’s indemnification obligations under this Agreement, (ii) liability arising from gross negligence, willful misconduct, or fraud, or (iii) amounts due and payable by the Customer under this Agreement.

7.4 Indemnification

7.4.1 By Customer

The Customer shall indemnify, defend, and hold harmless Hoysala International Growth Hub, its affiliates, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

(a) Customer’s use of the Software in violation of this Agreement or applicable law;

(b) Customer’s breach of its obligations under this Agreement; or

(c) any materials, data, or content provided by the Customer that infringe the rights of a third party.

7.4.2 By Hoysala International Growth Hub

Hoysala International Growth Hub shall indemnify, defend, and hold harmless the Customer from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third-party claim that the Software, in its unmodified form as delivered by Hoysala, infringes or misappropriates any valid intellectual property right of such third party.

Hoysala shall have no obligation under this Section to the extent the claim arises from (i) modifications made by or on behalf of the Customer, (ii) combination of the Software with non-Hoysala products, services, or data, or (iii) use of the Software not in accordance with this Agreement or Documentation.

7.4  Force Majeure

Neither party shall be liable to the other for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by an event of force majeure, including but not limited to governmental regulations, fire, strike, war, flood, accident, epidemic, embargo, or the appropriation of facilities or products by any government or public authority, or any other cause beyond the reasonable control of the affected party, whether of similar or different nature, for as long as such cause continues.

7.6  Intellectual Property Ownership

All rights, title, and interest, including all intellectual property rights, in and to the Software, Documentation, and all related materials — including the underlying source code, libraries, and any pre-existing components — are and shall remain the exclusive property of Hoysala International Growth Hub.

Hoysala International Growth Hub grants the Customer a limited, non-exclusive, non-transferable, and revocable license to access and use the Software and Documentation solely for their internal business purposes as permitted under this Agreement. The Customer does not acquire any ownership rights in the Software, Documentation, or underlying source code.

Any Custom Modules, configurations, or enhancements developed specifically for the Customer shall remain the intellectual property of Hoysala International Growth Hub, unless explicitly agreed otherwise in writing. The Customer shall, however, retain full rights to access and use any data or content they generate or upload through the Software, in accordance with the Data Protection provisions of this Agreement.

8   General Provisions

8.1  Governing Law

This Agreement and all Customer orders shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Agreement or any Customer order shall be subject to the exclusive jurisdiction of the courts in Davangere, Karnataka, India, or Bengaluru, Karnataka, India, at the discretion of Hoysala International Growth Hub or as mutually agreed in writing by the Parties.

8.2 Arbitration

Any dispute, controversy, or claim arising out of or in connection with this Agreement shall first be attempted to be resolved through good faith negotiations. If unresolved within 30 days, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Davangere, Karnataka, India, or Bengaluru, Karnataka, India, unless otherwise mutually agreed in writing. The proceedings shall be conducted in English, and the arbitral award shall be final, binding, and enforceable on the Parties.

8.2  Severability

If any provision of this Agreement, or the application thereof, is held to be invalid, illegal, or unenforceable under applicable law, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. Both parties agree to replace any such invalid, illegal, or unenforceable provision with a valid provision that most closely reflects the original intent and objectives of the Agreement.

8.3  Change in Corporate Structure

The Customer acknowledges that Hoysala International Growth Hub is currently incorporated as a proprietorship. The Company intends to transition to a Private Limited Company in one of the upcoming fiscal years. This intended change does not create any obligation or guarantee for a specific fiscal year and will not affect the rights or obligations of the Customer under this Agreement.

Appendix A: SugrivaX ERP License

SugrivaX ERP is licensed under the SugrivaX ERP License v1.0, defined as follows:

SugrivaX ERP License v1.0

The SugrivaX ERP Software and associated files (the “Software”) are licensed under a subscription model, subject to the following terms:

1.   Scope of License

• The Customer is granted a non-transferable, non-exclusive, limited right to access and use the SugrivaX ERP Software as a cloud-hosted service, for the subscribed edition (SugrivaX Core, Rise, Propel, Scale, Prime, or Global).
• Each subscription includes access to the standard set of 40 ERP modules provided by SugrivaX.

2.   Customizations

• Any customization, enhancement, or additional feature requested by the Customer may be developed by Hoysala International Growth Hub. Such customizations shall remain the intellectual property of Hoysala International Growth Hub, unless otherwise agreed in writing.

3.   Restrictions

The Customer shall not:

• Copy, distribute, sublicense, resell, or make the Software available to third parties.
• Modify, reverse engineer, or attempt to derive the source code of the Software.
• Use the Software beyond the scope of their subscription.

4.   Hosting & Support

• All subscriptions include cloud hosting, updates, and technical support as defined in the Service Agreement.
• The Software is provided only in a cloud-hosted model. No self-hosting or on-premise installation is permitted.

5.   Disclaimer

• THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
•  IN NO EVENT SHALL HOYSALA INTERNATIONAL GROWTH HUB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SOFTWARE.